Contact Us
If you have a question about how this site works, a query about one of the sweepstakes casinos we cover, or a concern you'd like to raise, this page explains the best way to reach us and what happens once you do.
How to Reach Us
The easiest way to get in touch with the Sweepstakes Casino team is by email. We aim to respond to all messages within two business days.
Email: [email protected]
Please include as much detail as possible about your query so we can respond usefully the first time. If your message relates to a specific platform we cover, naming it and describing the issue will help us give you a more focused reply.
What We Can Help With
- Questions about our reviews — how we research and assess each sweepstakes casino, what our editorial ratings mean, and how platforms are selected for inclusion.
- Corrections and updates — if you believe information on the site is out of date or inaccurate, we want to know. Offer terms, eligible states, and platform features change frequently, and reader feedback helps us keep our coverage current.
- Editorial and partnership enquiries — if you represent a sweepstakes casino platform and would like to discuss how Sweepstakes Casino works with operators, reach out via the email above.
- General questions about the sweepstakes model — if you're new to social casinos and want to understand how the dual-currency system works, how prize redemption operates, or what "no purchase necessary" means in practice, we're happy to help point you in the right direction.
- Responsible play concerns — if you or someone you know is finding it difficult to manage time or spending on gaming platforms, please visit our responsible gambling resources page for guidance and support links.
What We Cannot Do
As an independent comparison and review site, there are some things that fall outside what we are able to assist with directly:
- We cannot access your account on any sweepstakes casino platform, process redemptions, or resolve disputes on your behalf. For account-specific issues, contact the platform's own support team.
- We cannot provide legal or tax advice. If you have questions about the legality of sweepstakes casinos in your state, or about whether prize redemptions are taxable income, consult a qualified professional or check official state and federal guidance.
- We cannot guarantee outcomes on any platform. Sweepstakes casino games involve chance, and no result is ever guaranteed.
About This Site
Sweepstakes Casino is an independent comparison site covering social and sweepstakes casinos available to players in the US. We research platforms, verify welcome offers and coin structures, and present the information in one place to help readers make informed decisions about where to play.
Our editorial ratings reflect our own assessment of each platform based on factors such as game variety, welcome offers, ease of redemption, and available support options. Commercial relationships with operators — which may include affiliate commissions when a reader follows a link and signs up — do not determine which platforms we feature or how they are ranked. You can read more about how the site operates on our About Us page, and our full Terms and Conditions set out the terms under which you use the site.
A Note on Sweepstakes Casino Queries
Many readers contact us with questions that relate not to this site but to how sweepstakes casinos work as a category. A few points that come up often:
- Availability varies by state. Not all sweepstakes casino platforms operate in every US state. Some states restrict or prohibit this type of platform, and operators may also choose not to serve certain states based on their own assessment of legal risk. Always check a platform's eligible states list before signing up, and note that this can change.
- No purchase is necessary. A defining feature of legitimate sweepstakes casinos is that you can generally obtain Sweepstakes Coins without making a purchase, through a free alternative method of entry such as a mail-in request. Buying Gold Coins is optional.
- Redemption has conditions. Sweepstakes Coins can typically be redeemed for prizes, but most platforms set a minimum threshold, require identity verification before any redemption is processed, and have their own processing timelines and geographic restrictions.
- Age requirements differ. Most platforms require players to be at least 18 years old. Some require players to be 21 or older, either across all states or in specific ones. Check the platform's own terms before registering.
- Prize redemptions may be taxable. If you redeem Sweepstakes Coins for cash prizes, those amounts may constitute taxable income under federal and state tax rules. Keep records of any redemptions and consult official guidance or a tax professional if you are unsure of your obligations.
If your question isn't covered above, send it to [email protected] and we'll do our best to help.